7gamewin Privacy Policy

7gamewin ("we," "us," or "our") is committed to protecting the privacy and personal data of every individual who interacts with our platform — whether as a registered account holder, a website visitor, a customer support contact, or a bonus enquiry. This Privacy Policy ("Policy") explains what personal data we collect, why we collect it, how we use and protect it, who we share it with, how long we keep it, and what rights you have in relation to it.

This Policy applies to all personal data processed in connection with the 7gamewin website at 7gamewin.co, all associated mobile and web applications, customer support channels, and any other service or product offered by 7gamewin (collectively, the "Service"). It applies to users located in the Philippines and wherever else Philippine law operates in relation to our processing activities.

This Policy should be read alongside the 7gamewin Terms & Conditions, which govern the overall legal relationship between you and 7gamewin. By using the Service — including registering an account, logging in, depositing, or accessing any game — you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

If you are under twenty-one (21) years of age, you must not register an account or submit any personal data to 7gamewin. See Section 12 for our policy on minors and underage data subjects.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, the Data Controller responsible for your personal data is 7gamewin, the operator of the website located at 7gamewin.co and the provider of all associated online gaming services accessible through that domain.

7gamewin operates under a licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and conducts its activities in accordance with applicable Philippine law, including the Data Privacy Act, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), and BSP regulations applicable to electronic payment transactions.

All enquiries, requests, and complaints relating to this Policy and to the processing of your personal data may be directed to 7gamewin's Data Protection Officer via the contact details set out in Section 16 of this Policy. The Data Protection Officer is responsible for overseeing 7gamewin's compliance with its data protection obligations and is the designated point of contact for all data subject matters.

7gamewin collects the following categories of personal data, to the extent necessary for the purposes described in this Policy:

7gamewin collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit, request a withdrawal, claim a bonus, contact customer support, or otherwise interact with the 7gamewin Service.
• Automatically through the platform: When you visit 7gamewin.co or use the Service, we automatically collect technical and usage data through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, session data, and clickstream data. See Section 8 for full cookie details.
• From payment providers: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or card payment, relevant transaction confirmation data is shared with 7gamewin by the payment processor to confirm the transaction.
• From identity verification services: 7gamewin may use third-party KYC and identity verification services to validate government-issued ID documents. These providers process document images on behalf of 7gamewin and return verification results.
• From fraud and security services: 7gamewin uses third-party fraud detection tools that may process technical data (IP address, device fingerprint, login patterns) to identify and prevent unauthorised account access and fraudulent activity.

Under the Data Privacy Act of 2012, 7gamewin processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and 7gamewin — including account creation, game access, payment processing, and customer support — is carried out on the basis of contractual necessity. Without this processing, 7gamewin cannot deliver the Service.
• Legal Obligation: Processing required to comply with legal obligations under PAGCOR licensing terms, the Anti-Money Laundering Act (Republic Act No. 9160), BSP payment regulations, the National Internal Revenue Code, and any other applicable Philippine law.
• Legitimate Interests: Processing carried out in pursuit of 7gamewin's legitimate interests — including fraud prevention, account security, platform improvement, and responsible gaming monitoring — where such interests are not overridden by your rights and interests as a data subject.
• Consent: Where 7gamewin relies on consent as the legal basis for a specific processing activity (such as sending promotional communications), that consent will be obtained through a clear and affirmative action on your part and may be withdrawn by you at any time without affecting the lawfulness of prior processing.

7gamewin uses personal data for the following specific purposes:

• Account Registration and Management: Creating and maintaining your 7gamewin account, verifying your identity, managing your account settings, and processing account closure requests.
• Service Delivery: Providing access to all games and features available on the 7gamewin platform, processing deposits and withdrawals, crediting bonuses, and delivering customer support.
• Identity Verification (KYC): Verifying that account holders are who they claim to be and that they meet the eligibility requirements (including the 21+ age requirement) as mandated by PAGCOR.
• Payment Processing: Processing GCash, PayMaya, bank, and card transactions — including verifying that payment methods belong to the account holder and that transactions do not trigger AML reporting thresholds.
• Regulatory Compliance: Meeting all obligations under PAGCOR licensing terms, the Anti-Money Laundering Act, BSP regulations, and any reporting requirements arising therefrom, including suspicious transaction reporting to AMLC where required.
• Fraud Prevention and Security: Monitoring login activity, transaction patterns, and account behaviour to detect and prevent fraud, identity theft, multiple accounts, bonus abuse, and other prohibited activities.
• Responsible Gaming: Monitoring account activity for signs of problem gambling, enforcing self-exclusion decisions and account limits set by the account holder, and complying with PAGCOR responsible gaming obligations.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to account holders who have consented to receive such communications. See Section 13 for opt-out options.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, design, and game selection of the 7gamewin platform.
• Dispute Resolution: Maintaining records necessary to investigate and resolve account disputes, game outcome complaints, payment discrepancies, and formal complaints made to PAGCOR.

7gamewin does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Personal data is shared only in the following limited circumstances:

• Payment Service Providers: GCash (G-Xchange Inc.), PayMaya (Maya Philippines Inc.), Bancnet, card payment networks (Visa, Mastercard), and partner banks (BPI, BDO, Metrobank) receive transaction data necessary to process deposits and withdrawals. These providers are bound by their own data protection obligations under Philippine law.
• KYC and Identity Verification Providers: Third-party identity verification service providers engaged by 7gamewin process KYC document data on our behalf as data processors, under data processing agreements requiring compliance with the Data Privacy Act.
• Game Software Providers: Third-party game providers (such as Pragmatic Play, PG Soft, Jili, JDB, and similar) may receive game session data necessary to operate live games and resolve technical disputes. These providers do not receive full account identity data.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other Philippine government authorities may receive data where legally required, pursuant to a valid court order, or in response to a legitimate regulatory request.
• Fraud Prevention and Security Providers: Third-party fraud detection services engaged by 7gamewin process technical data (IP addresses, device fingerprints, behavioural patterns) to detect and prevent fraudulent activity on the platform.
• Professional Advisers: Legal counsel, auditors, and compliance advisers engaged by 7gamewin may access personal data on a confidential, need-to-know basis where required for legal, audit, or regulatory purposes.

All third-party service providers engaged by 7gamewin who process personal data are required to comply with the Data Privacy Act and to implement appropriate technical and organisational security measures. 7gamewin conducts due diligence on third-party processors prior to engagement.

7gamewin uses cookies and similar tracking technologies on the platform to deliver a functional, secure, and personalised user experience. Cookies are small text files stored on your device by your browser when you visit a website.

7gamewin uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly — including session management, authentication tokens, and account security functions. These cookies cannot be disabled without affecting the functionality of the Service.
• Functional Cookies: Remember your preferences (such as language and display settings) and personalise your experience on the 7gamewin platform.
• Analytics Cookies: Collect aggregated and anonymised data about how users interact with the platform — such as pages visited, session duration, and navigation paths — to help 7gamewin improve the Service.
• Security Cookies: Support fraud detection and account security by recognising trusted devices and identifying anomalous login patterns.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the 7gamewin Service, including your ability to log in and access your account. 7gamewin does not use third-party advertising cookies or sell cookie data to advertising networks.

7gamewin implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in Transit: All data exchanged between your device and 7gamewin servers is encrypted using 256-bit SSL/TLS protocols — the same standard used by Philippine banks and the BSP's online payment infrastructure.
• Encryption at Rest: Personal data stored in 7gamewin databases is encrypted at rest. Financial data and sensitive KYC documents are subject to additional encryption layers.
• Access Controls: Access to personal data is restricted to authorised 7gamewin personnel and vetted third-party processors, on a strict need-to-know basis. Access logs are maintained and reviewed regularly.
• Two-Factor Authentication: 7gamewin offers and strongly encourages two-factor authentication (2FA) for all account holders, linking account access to the registered Philippine mobile number.
• Security Monitoring: 7gamewin conducts ongoing monitoring of platform systems for security incidents, intrusion attempts, and anomalous access patterns.
• Regular Security Assessments: 7gamewin conducts regular security assessments and vulnerability testing of its platform infrastructure.

While 7gamewin implements robust security measures, no online system can guarantee complete immunity from security incidents. You play an important role in keeping your data secure by maintaining strong account credentials and not sharing your 7gamewin login details. See Section 4 of the Terms & Conditions for account security responsibilities.

7gamewin retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data and KYC Documents: Retained for the duration of the account relationship and for a minimum of five (5) years following permanent account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act's prescribed retention periods.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, as required by AMLC regulations and for tax compliance purposes under the National Internal Revenue Code.
• Customer Support Communications: Retained for a maximum of three (3) years following the resolution of the relevant interaction, unless the subject matter relates to a formal dispute or complaint with an extended resolution timeline.
• Technical and Security Data: Log files and technical data used for security monitoring are retained for periods proportionate to the security purpose, generally not exceeding twelve (12) months, unless specific data is required in connection with an ongoing security investigation.
• Marketing Consent Records: Consent records for marketing communications are retained for the duration of the account relationship and for one (1) year following account closure or opt-out, as evidence of lawful processing.

At the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 7gamewin's data destruction procedures. Anonymised data that can no longer identify an individual may be retained for platform analytics and compliance statistics indefinitely.

As a data subject under Republic Act No. 10173, you are entitled to exercise the following rights in relation to the personal data 7gamewin holds about you:

7gamewin's services are strictly restricted to individuals who are twenty-one (21) years of age or older, as required by PAGCOR for all licensed online gambling in the Philippines. 7gamewin does not knowingly collect or process personal data from individuals under the age of 21.

If 7gamewin discovers or is notified that personal data has been submitted by or on behalf of a person under 21 years of age, the associated account will be immediately suspended, the personal data will be promptly deleted (subject to any overriding legal retention obligations), and any deposits will be returned to the source payment method after deducting any amounts already wagered.

Parents and guardians who have reason to believe that a minor has registered a 7gamewin account should contact customer support immediately at [email protected] with the relevant details. 7gamewin takes all such reports seriously and will investigate and act promptly.

Where you have consented to receive marketing communications during registration or through your account settings, 7gamewin may contact you with information about promotions, bonuses, new game releases, and other offers relevant to your account. Marketing communications are sent to your registered mobile number and/or email address.

7gamewin does not send unsolicited marketing communications to individuals who have not consented to receive them. Marketing consent is obtained through a clear affirmative opt-in process during account registration.

Withdrawing Marketing Consent. You may opt out of marketing communications at any time by:

• Updating your communication preferences in your 7gamewin account settings;
• Following the unsubscribe instructions included in any marketing email or SMS;
• Contacting 7gamewin's customer support and requesting removal from marketing communications.

Withdrawal of marketing consent does not affect your ability to use the 7gamewin Service or your right to receive transactional communications (such as deposit confirmations, withdrawal notifications, security alerts, and account management notices), which are sent on the basis of contractual necessity and cannot be opted out of while your account is active.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected data subjects, 7gamewin will comply with its notification obligations under the Data Privacy Act and NPC Circular No. 16-03, as follows:

• NPC Notification: 7gamewin will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of a qualifying personal data breach, in the manner and format prescribed by the NPC.
• Affected Data Subject Notification: Where a breach is likely to result in a high risk to the rights and freedoms of individual data subjects (for example, where sensitive personal information or financial data is compromised), 7gamewin will notify affected account holders without undue delay via their registered contact details.
• Breach Response: 7gamewin maintains an incident response plan to detect, contain, investigate, and remediate personal data breaches, and conducts regular testing of that plan.

If you believe that your 7gamewin account or personal data has been compromised, you must contact customer support immediately. 7gamewin will investigate all reports of suspected breaches promptly.

7gamewin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, PAGCOR requirements, NPC guidance, our data processing activities, or our organisational structure. The date of the most recent revision is always displayed in the "Last Updated" notice at the top of this Policy.

When material changes are made to this Policy — changes that affect your rights, the categories of data we collect, or the purposes for which we use your data — 7gamewin will notify registered account holders via their registered mobile number and/or email address, and will display a prominent notice on the platform.

Your continued use of the 7gamewin Service following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the amended Policy, you must stop using the Service and may close your account in accordance with Section 10 of the Terms & Conditions.

For any questions, requests, or concerns relating to this Privacy Policy or 7gamewin's handling of your personal data, please contact the 7gamewin Data Protection Officer using the following details:

• Email: [email protected] (plain text — not a clickable link). Please use subject line "Privacy / Data Protection Enquiry" to ensure prompt routing to the Data Protection Officer.
• Live Chat: Available 24/7 through the 7gamewin website. For privacy-related requests, please indicate that you are contacting regarding a data protection matter so that your enquiry is escalated to the appropriate team.
• Response Time: 7gamewin will acknowledge receipt of all data protection enquiries within five (5) banking days and will provide a substantive response within fifteen (15) banking days of receipt, as required under the Data Privacy Act.

National Privacy Commission. If you are not satisfied with 7gamewin's response to your data protection concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information about the NPC complaint process is available through the NPC's official channels. Filing a complaint with the NPC does not affect your rights to seek relief through other legal channels under Philippine law.